We ship in the United States.
We ship everything with 1 - 3 days shipping. You will also receive a tracking number, via email, once your order ships from PirateShip, our postage company.
All orders should be placed at least 2 weeks in advance of the actual event to allow for design time, shipping and things out of our control such as weather, shipping delays, etc.
Returns and exchanges
No, due to the nature of some level of customization for each package, we cannot accept any returned goods.
You can cancel within 24 hours of your order being placed.
Production & Materials
If we have access to pay for the licensed items, we will do our best to fulfill the request. However, any licensing fees will be added to the order's total cost.
Owner, Gia Hellwig, works with each client to discuss their theme ideas and then she designs from their discussion and sends for approval before finalizing and bringing the designs to life.
Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. Discount codes cannot be combined with others.
Please provide us with the discount code you were sent so we can look into this for you. We will probably send you an alternative discount code for the same discount value. If you have paid for your order and then realised the discount was not applied, please don’t worry! Just let us know your order number and discount code. As long as the discount code is valid, we will be more than happy to refund you.